I’m a half decent bloglebrity. Imagine that! I’m sure if I stopped switching domains so often (I’m done, I promise!) that ranking would be even higher. Oh well. And speaking of domains… kiss-my-kitty.com (don’t bother going there – it just redirects to jenn.nu) is going to be turning five years old this summer! I still remember brainstorming the name with Shannon and Tess. ?
Oh! With all the other excitement going on lately, I forgot to update you guys on the sub floor situation. I’m aggravated, but not surprised at how things turned out. The realtor company did not call back as promised on Monday. I called at 5pm Monday evening and reamed out the person who answered. After I calmed down and apologized, he promised to fax, email and hand deliver a note to the service department.
The service department called back on Tuesday morning. Fortunately for them, Dan answered the phones and talked to them. See, if they had handed me the bullshit they gave him, their ears would have been bleeding by the time I finished with them. Basically, they’re not accepting responsibility. Despite the fact that they were responsible for the repairs and should have taken care of the repairs properly (aka FIXING the sub floor rather than half ass laying new flooring on top of it), they’re using the adage of, “Well, you bought the house as-is. TOO FUCKING BAD FOR YOU. But you can try calling the company that offers the one year warranty – maybe they’ll do it!”
So I call the company that offers the one year warranty. “Sorry, we don’t cover water damage AND we don’t cover non-structural damage. But you can try calling your home owner’s insurance company – they’ll fix it!” Non-structural? Since when is the floor not part of the structure? You can’t exactly have a house without a floor.
Then it’s on to the insurance company. “Well, we’ll send an adjuster out blah blah blah but if the damage proves to be pre-existing (to when we moved in) we won’t cover it.”
As Dan so eloquently put it: we are truly homo … ners. We’re being fucked up the ass, sans lube, without the courtesy of a reach around. Ugh, ugh, ugh. I called back the flooring company, and because the guy is very, very nice and very, very eager to finish the flooring job, he has graciously offered to fix the sub flooring himself and let me sort out the billing later. I need to bake this guy a cake or a big juicy steak or something. He is awesome.
Okay. It’s been a long day, and I’m tired. I was up very early yesterday morning, went back to bed for a bit, then ran around with my mom all afternoon, hauled home a new air conditioner for the living room (? ? ?), then spent the evening playing silly games with Alyssa and Ryan, then cooking, then cleaning, then doing laundry, and then rearranging the living room. I am more than ready for bed!!!
8 Comments
wow that is pretty damn good of that guy. He’s going to fix it for you and that is a blessing. That leads me to believe it’s not that bad if he is willing to just do it. Which is another blessing since mold is the end of the world. My mom deals with this at her house. She jumps into things even when she shouldn’t. We all walked in and said uh mom there is mold here don’t buy this place. We can’t breathe we are dying don’t buy it. You see that black stuff creeping up the wall???? MOLD MOM. Then she finds mold on one of the base boards and acts surprised.
But my one and only question for you because I have no clue about buying as is…..who did the inspecition? Because the person who did the inspection should have found mold straight off. If the person who did the inspection didn’t find mold at the time of inspection then it’s not pre-existing? So there you go there is someone to pin it on.
I seem to be dealing with a lot of shitty customer service lately. What bothers me more than being re-directed through several different numbers is when I finally reach someone and they don’t speak English all that well. I am usually patient with that but it is ridiculous when I inform them I can truly not understand a word they are saying and they continue to lead me nowhere.
But major kudos for the kind floor guy. I vote for the cake idea.
Yeah Major Kudos For The Cool Floor Guy. But Mike….
Customer service=shitty at least in my personal experiences! If you find a good one keep them.
If you bought as-is, then you can’t complain because technically they didn’t have to do anything to the house, much less offer you advice.
And floor is not structural. It’s not ceiling or walls.
Carol,
I thought that when you bought a house you either had an inspection and then signed the appropriate paperwork or you signed off on the inspection because it is something that has to be signed. I’m not a know it all, but I have been through this a few more times then most since my mom is a serial home buyer and often encounters exactly what Jenn did or something similar.
Buying As Is doesn’t negate an inspection. For all I know Jenn waived the inspection and so that would end this entire discussion. However, if she didn’t and she either had one and wasn’t presented with the mold problem then someone IS to blame. That is why they are inspectors and why the real estate and the bank wants it done is to cover everyone’s asses.
While I know an inspector isn’t going to check for a lot of stupid little petty things, MOLD is one thing they are going to check for because MOLD causes deaths and big lawsuits. If Jenn didn’t have an inspection or had someone do it that she knows she might not be covered but if she actually paid a company to inspect the home which is part of her closing costs, then she needs to be sitting in their office saying what exactly are you going to do about this?
Carol | 05.11.07 at 9:38pm | link to comment
If you bought as-is, then you can’t complain because technically they didn’t have to do anything to the house, much less offer you advice.
And floor is not structural. It’s not ceiling or walls.
Also, technically in an AS IS situation I think they have to disclose to you what the As Is actually is. When I was looking at homes I’d see a lot of AS IS on the listings. When I called or talked to the my agent I’d immediately be told this is As Is and it has this this and this going on with it and they will not fix it. It’s not negotiable. Knowing that a roof is about to cave in and not being willing to fix it is not the same thing as putting an innocent family into a potential death trap. Her children could have permanent damage from this. Including immune system problems and allergies for the rest of their lives. I’m not a genius but I don’t think any AS IS condition covers that.
Isn’t home owning grand? If it were me, I’d march into each company and hang everyone by their toenails from the ceiling until I got what I wanted. Dealing with people who actually have to lift a finger to make a living sux. I hope things get better.